Support Quality Assurance AI Agent Across 100 Industries

This role is designed to review support interactions against a defined QA rubric. The target deliverable is a QA scorecard and coaching queue. A useful evaluation should track rubric agreement, defect detection and coaching closure, plus human correction rate, exception rate, latency and total cost per accepted output.

Industry context changes the sources, permissions and review boundary, but the underlying task definition should remain explicit enough to compare implementations fairly.