Privacy Policy
How RentAgents collects, uses, shares and protects personal data.
1. Who we are and our roles
Multilingual Talents UAB (“RentAgents”, “we”, “us”) is the controller for account administration, security, billing, service analytics, legal compliance and direct customer support.
For content that a customer uploads, connects or processes through an agent on behalf of that customer, RentAgents generally acts as a processor and the customer acts as controller. The Data Processing Addendum applies to that processing.
2. Personal data we process
| Category | Examples |
|---|---|
| Account and identity | Name, business name, email, authentication records, roles, workspace and agent identifiers. |
| Customer content | Prompts, messages, documents, files, screenshots, task instructions, tool inputs, outputs, approvals and audit records. |
| AI-provider data | Provider name, model choice, encrypted customer API key, connection status, token and usage metadata. Full saved keys are not displayed back to the user. |
| Connected-channel data | Telegram, WhatsApp Business, email, Google, Microsoft, Slack, WordPress or webhook identifiers, messages, attachments and delivery status when connected by the customer. |
| Desktop Node data | Device name, operating-system information, pairing status, approved applications and folders, screenshots, action commands, results and security logs when the customer installs and arms the node. |
| Usage and security | IP address, device/browser information, timestamps, logs, errors, rate limits, fraud indicators and service telemetry. |
| Billing and support | Plan, invoices, transaction references, support messages and complaint records. Payment-card details should be handled by the configured payment provider, not stored directly by RentAgents. |
| Cookies | Session and security cookies; optional analytics or marketing cookies only after valid consent where required. |
3. Why we process data and legal bases
| Purpose | Typical legal basis |
|---|---|
| Create accounts, provide agents, tools, storage, integrations and support | Performance of a contract. |
| Protect accounts, prevent abuse, maintain logs and investigate incidents | Legitimate interests and legal obligations. |
| Invoices, taxation, accounting and regulatory records | Legal obligation and contract. |
| Optional product analytics or marketing communications | Consent, or legitimate interests where legally permitted and with an opt-out. |
| Process customer content through selected providers and connected services | Customer instructions under the Data Processing Addendum. |
4. Customer-owned AI keys and third-party providers
RentAgents uses a customer-key-only model for customer agent requests. The customer selects the provider, supplies the API key and chooses which agent and model to use. Task content and associated metadata may be transmitted to that provider. The provider’s own terms and privacy documentation also apply.
Customers must not submit personal data to a provider unless they have a lawful basis, have provided required notices, and have assessed international-transfer and confidentiality risks.
5. Desktop Node and computer access
The Desktop Node operates only after installation, pairing and arming by an authorised user. Depending on permissions, it may capture screens, interact with applications, type, click, read or create files, use the clipboard, and run approved local commands. Customers must configure allowlists and approval gates and must not install or operate the node on a device without authority from the device owner and affected organisation.
6. Sharing and recipients
We may share data with infrastructure, security, support, payment and communication providers as needed to operate the service. Customer-directed providers receive data only when the customer connects or selects them. We may disclose information where required by law, to protect rights and security, or in connection with a corporate transaction subject to appropriate safeguards.
7. International transfers
Some customer-selected providers may process data outside the European Economic Area. Where RentAgents is responsible for the transfer, we use a legally recognised mechanism such as an adequacy decision or approved contractual safeguards. Customers are responsible for assessing transfers made through providers and endpoints they select or configure.
8. Retention
| Data | Default approach |
|---|---|
| Account and contract records | For the account term and afterwards as required for legal, tax, dispute and security purposes. |
| Task content and files | Until deleted by the customer, account closure, plan limits or the configured retention period, subject to backups and legal holds. |
| Security and audit logs | Normally up to 12 months, longer where reasonably needed to investigate abuse, incidents or disputes. |
| Billing records | For the statutory accounting and tax-retention period. |
| API keys and connection secrets | Until removed, replaced or the account is closed; backup deletion may take additional time. |
| Desktop screenshots and replays | According to workspace settings and plan limits; customers should delete them when no longer needed. |
9. Security
We use access controls, encryption in transit, encrypted secret storage, tenant separation, logs, backups and operational safeguards. No system is completely secure. Customers must protect their credentials, use least-privilege permissions, rotate compromised keys and report suspected incidents promptly.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, objection and withdrawal of consent. You may also complain to the Lithuanian State Data Protection Inspectorate or another competent supervisory authority. To make a request, email info@rentagents.tech. We may verify identity before acting.
11. Automated decision-making
RentAgents is not intended to make solely automated decisions producing legal or similarly significant effects about individuals. Customers must maintain meaningful human review for employment, credit, insurance, housing, education, healthcare, legal, immigration or other high-impact decisions and must comply with applicable data-protection and AI laws.
12. Children
RentAgents is not directed to children. Accounts may be created only by persons aged 18 or older and legally capable of entering a contract.
13. Changes
We may update this policy to reflect product, legal or security changes. Material changes will be communicated through the service or by email where appropriate.